Refund policy

Your satisfaction matters to us. Because our products are skincare and personal-care items, we cannot accept returns or exchanges for change of mind or for opened/used products, for hygiene and safety reasons. This does not affect your statutory rights under the Sale of Goods Act, 1962 (Act 137).

We will replace or refund if your item arrives damaged, faulty, or defective, or you received the wrong item.

How to claim
Email hello@nettyandnature.com within 48 hours of delivery with your order number and clear photos of the item and packaging. Once verified, we'll arrange a replacement or, where that isn't possible, a refund to your original payment method within 7–10 business days.

Not covered
Opened or used products, minor variations in colour or scent natural to handmade goods, and issues reported after 48 hours (except genuine hidden defects).

Cancellations
All orders cancelled can be refunded in terms of gift card points. Please contact us for cancellation at hello@nettyandnature.com